Hearing the Voice of the People - through
service feedback

4th November 2009, 2pm-4pm
Glasgow

The FOCUS team in The Richmond Fellowship Scotland replaced the
National Service Users Association in 2005, at which time three
priorities were agreed for taking forward the Participation Agenda.
Service feedback was identified as one of these priorities.

TRFS is committed to listening to all of the views and opinions of the
people we support in services. To ensure we do this impartially and
objectively, we recruit members as peer evaluators and train them to
interview supported people.

As TRFS seeks to hear from all supported people including seldom
heard groups, Jenny Hull, a Development Officer in the FOCUS team,
will share her experiences of this communication strategy while
developing accessible information.

Places are limited to 20 and are available on a first come first
served basis.

To attend please submit a booking form.